This Return and Refund Policy explains when and how customers may return products purchased from Zoya's Luxe Creations. This Policy applies to purchases made through zoyasluxecreations.com.
1. Standard Return Window
Unless a different rule applies under mandatory consumer law, we accept eligible returns within 30 days after delivery.
To be eligible for a standard voluntary return, the item must be unused, unwashed, with all original tags attached, in the same condition as received, and accompanied by proof of purchase.
2. Returns for Buyer Remorse
We accept returns for eligible non-defective products within the standard return window when the customer changes their mind, subject to the conditions in this Policy.
For buyer-remorse returns, the customer is responsible for return shipping costs unless applicable law requires otherwise.
3. How to Start a Return
To start a return, contact us at info@zoyasluxecreations.com.
Please include your order number, full name, delivery address, item you wish to return, reason for return, and photos of the item and packaging.
Do not send any product back without contacting us first. We will provide return instructions and, where applicable, a return authorization and return address.
Returns sent without authorization may be delayed, refused, or returned to the sender.
4. Return Shipping Costs
Unless the return is due to our error, a defective product, a damaged product, a wrong item, or another reason for which applicable law requires us to pay, the customer is responsible for return shipping costs.
If we provide a prepaid return label for a voluntary return, the cost of return shipping may be deducted from the refund where permitted by law.
For details on our outbound shipping rates, please see our Shipping Policy.
Our standard outbound shipping options are:
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Ground (Economy) – $6.99
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Express – $14.99
5. Restocking Fee
We do not charge a separate restocking fee for approved standard returns. However, deductions may apply where permitted by law for return shipping, missing tags, damage, or diminished value caused by handling beyond what is necessary to inspect the product.
6. Non-Returnable Items
The following items are not eligible for standard voluntary returns unless defective, damaged, incorrect, non-conforming, or returnable under mandatory law:
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Final sale or clearance items clearly marked as non-returnable before purchase;
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Items with hygiene seals (e.g., undergarments, swimwear) if the seal is broken or the item has been worn or washed;
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Items damaged by misuse, neglect, improper care, pets, moisture, heat, or accidents;
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Items missing original tags, packaging, or accessories.
Mandatory consumer rights are not limited by this section.
7. Damaged, Defective, Non-Conforming, or Wrong Items
If you receive a damaged, defective, non-conforming, or incorrect item, contact us promptly at info@zoyasluxecreations.com.
Please provide your order number, description of the issue, photos of the product, and photos of the packaging.
Depending on the issue and applicable law, we may offer a replacement, return for refund, partial refund, or another appropriate remedy.
Do not dispose of the product or packaging until we have reviewed the issue.
8. Refund Method and Timing
Approved refunds will be issued to the original payment method unless otherwise required by law.
For standard returns, after we receive and inspect the returned item, refunds are generally processed within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Shipping charges are non-refundable for voluntary returns unless required by applicable law or unless the return is due to our error, defective goods, damaged goods, or an incorrect item.
9. Deductions From Refunds
Where permitted by law, we may deduct from the refund for missing tags, missing packaging, damage caused after delivery, use beyond normal inspection, return shipping costs, and carrier fees caused by failed delivery or refused delivery.
10. Exchanges
We do not guarantee direct exchanges. If you want a different item, size, or color, the usual method is to return the eligible item and place a new order.
11. EU Consumer Right of Withdrawal
If you are a consumer located in the European Union, you may have a legal right to withdraw from your online purchase within 14 days after delivery without giving a reason. Please see our EU Right of Withdrawal Policy for details.
12. Contact Us
For return and refund questions, contact:
Store Name: Zoya's Luxe Creations
E-mail: info@zoyasluxecreations.com
Phone: +1 929 435 9580
Address: 2467 Route 10 Apt 16-3B, Morris Plains, NJ 07950, United States
Service Hours: Monday - Friday: 9:00 AM - 5:00 PM (CST)